Hello good friends and random strangers!
I have returned from my tour of Southeast Asia, during which time I had many adventures but still missed you all terribly. I’m glad to see the site is still running smoothly thanks to the talent and hard work of my fellow ‘chicks. Thanks, ladies and Sam!
I’ll get back into the skeptical blogging soon enough, but first I wanted to get this one thing off my chest and onto the Internet: Malaysia Airlines is the worst piece of shit company I’ve ever encountered. I’m not even exaggerating. They were not just unprofessionalâ€“the Malaysia Airlines staff at the Kuala Lumpur airport customer service desk actually went out of their way to be as obnoxious, apathetic, and blisteringly stupid as possible. This has nothing to do with skepticism, so many of you may just want to skip this. The rest, read on and enjoy my pain.
The (abbreviated) story is this: my friend and I were traveling from Phuket to Singapore via Kuala Lumpur with a three-hour layover. Once in Singapore, we had three and seven hours before our flights back to our respective homes in London and New York.
Because Malaysia Airlines’ plane had some mechanical trouble, possibly because it’s a piece of shit they found in a junkyard somewhere, we got to Kuala Lumpur lateâ€“15 minutes before our connecting flight was scheduled to leave. Despite the fact that the employees repeatedly promised us that the plane would be held for us, we were rebuffed and laughed at by the security guards and gate agents once we ran the kilometer to get there while the plane was still at the gate. This began two hours of hellish torture during which the Malaysia Airlines customer service team stared at us blankly, lied to us repeatedly, and refused to either put us on another airline’s flight to Singapore (as they had no others that night)Â or help us get any closer to home on their own planes. At one point I suggested that they just put me on a flight to London that they had leaving that night. They wandered off, stared into the middle distance for awhile, checked their cell phone messages, and eventually said no. “Why,” I asked. They considered the question awhile, then said it was too late. I asked again and the answer changed: the ticket was “the wrong kind.”
I then suggested they change my Qatar Airways ticket to leave from that airport that night instead of from Singapore, which would still allow me to make my connection in Qatar. They talked on the phone awhile with Qatar, stared a bit, wandered away, came back, checked their cell phone messages, and finally said no. “Why,” I asked. This confused them. More staring and wandering, before the answer came: “The fees to change the ticket are too high.” “How much?” “Over 1,000 dollars.” “Really. So pay it.” “No.” “But it’s your fault I’m missing the flight.” “Yes.” “So pay it.” “No.”
I demanded that they call Qatar Airways and hand me the phone. The representative said, “Yes there is a fee, but Malaysia Airways should pay it.” “But they won’t.” “Why not?” “Because they’re assholes.” “Oh.” “How much is the fee, exactly?” “It is 1,350 ringgit.”
“Ringgit, not US or Singapore dollars.”
To end the pain, I paid the fee and ran to catch the flight, where I was pampered with delicious food and free alcoholic beverages and competent staff. Thank you, Qatar Airways. Fuck you, Malaysia Airways. As I tweeted soon after the incident, I hope everyone at the Malaysia Airways customer service desk in Kuala Lumpur gets rabies. That is all.
(The rest of the trip was lovely, thanks.)